shipping + returns
s h i p p i n gi n f o r m a t i o n Please allow up to 5 business days for production before your item(s) ship out. Once your order ships, we estimate between 3-7 business days for your order to be delivered via USPS. International Orders take anywhere from 2-4 weeks to arrive to you depending on customs. Jewelry can take longer when going through customs so please take this into account when ordering. No tracking is available unless you email us directly and request tracking for an additional charge. We ship via USPS for all international orders. ETCH is not responsible for any lost of stolen packages. If you gave us the wrong shipping address we are not liable to give you a refund or replacement of the product that you purchased.
e a s yr e t u r n s + e x c h a n g e s If you are not satisfied with your purchase please email us within 14 days of receiving your item. ETCH will accept items purchased from www.shopETCH.com for store credit. If you purchased anything at a discounted price, all sales are final. If your item has been damaged within 30 days of purchasing we would be happy to replace whatever is missing (ex. jump rings, extenders, clasps). Please feel free to contact us at firstname.lastname@example.org. After 14 days of purchase there will be no exchanges. We ask that approved exchanges be returned in the original pillow box that you received it in and in a padded envelope.Buyer pays return shipping.
Please treat your jewelry with care!Our pieces are hand-made out of natural materials, and are susceptible to breakage with rough wear. We want to make sure your ETCH has a life with you lived to the fullest!